Every order ships from our studio in Manitoba, Canada.
Processing time
In-stock pieces ship within 2 to 5 business days. Photo lockets are printed and fitted by hand and ship within 5 business days. Made-to-order pieces show their own lead time on the product page. You will get an email when your order leaves, with a tracking number if you chose a tracked option.
Shipping in Canada
Letter mail through Canada Post is $3.94, and free on orders of $100 or more. Letter mail is untracked and travels with regular mail, so it can take a little longer than a parcel. If you would like tracking, Canada Post Expedited Parcel and Xpresspost are offered at checkout at the carrier's current rate.
United States and international
Rates are calculated at checkout. Any duties or import taxes charged on arrival are the responsibility of the recipient.
Lost or delayed parcels
If a tracked parcel stops moving or arrives damaged, email info@moonandbirdjewelry.com with your order number and we will open a claim with Canada Post and sort it out with you. Letter mail cannot be traced once it is in the post, so we cannot replace letter mail that goes missing. If your order matters for a date, please choose a tracked option.
Address changes
Please check your address before you place the order. If you notice a mistake, email us right away and we will correct it if the order has not shipped. Orders returned to us because of an incorrect address can be reshipped for the cost of postage.
Returns
Unworn, unpersonalised pieces can be returned within 30 days of delivery for a refund to your original payment method. Pieces must come back in their original condition, with the pouch or box they arrived in. Return shipping is paid by the customer unless we made a mistake with your order. Once the return arrives and has been checked, the refund is issued within 5 business days. Your bank or card provider may take a few more days to show it.
Final sale
Lockets that have been fitted with your photo, and any made-to-order or custom piece, are made for you and cannot be returned or exchanged unless they arrive faulty. Blank lockets, ordered without a photo, can be returned like any other unpersonalised piece.
Exchanges
To exchange a piece for a different size or style, email us with your order number and what you would like instead. We will confirm it is available and send return instructions. The difference in price, if any, is charged or refunded once the exchange is processed.
Faulty or damaged items
If a piece arrives damaged or develops a fault within 30 days of delivery, email us a photo and your order number and we will repair, replace or refund it at no charge to you.
Repairs and resizing
Outside the 30-day window, we are glad to repair or resize pieces we made. Repairs and resizing are $15 plus return postage. Email us first so we can confirm the piece can be repaired and let you know the turnaround.
How to start a return
Email info@moonandbirdjewelry.com with your order number and the reason for the return. We will reply with instructions. Returns are sent to:
Moon & Bird Jewelry
364 Emerson Avenue
Winnipeg, MB R2G 2R9
Canada
Please use a tracked service for returns. We cannot refund a return that does not arrive.